AI automation
Automation for the parts of the day that repeat
An enquiry gets answered in seconds. It lands in your customer list without anyone typing. A reminder goes out the night before. A review request follows the visit. You step in where a real conversation is needed — and nowhere else.
What runs without you
We start with whatever repeats most. These are the pieces that have paid off fastest for Vancouver businesses.
First reply
Web, email, Instagram and KakaoTalk enquiries get an answer within seconds — including outside opening hours.
Customer capture
Name, contact and request land in the CRM without re-typing, so the list is already there when you want to reach past customers.
Booking and changes
Customers pick and move their own times, which removes most of the phone tag.
Reminders
Sent the day before and an hour before. This is the single change that reliably cuts no-shows.
Review requests
A review link goes out at the right moment after the visit, so nobody has to ask awkwardly.
Repeat questions
Hours, parking, location, price. Settled answers should not need a person to retype them.
How booking actually runs
The customer picks a time, the staff member and service are assigned with it, and reminders attach from that moment.
How the work runs
We do not build the whole thing up front. One high-cost task gets automated first so you can see whether it actually helps, and it grows from there.
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1
Free 30-minute review
We look at where the hours go, then split it plainly into what can be automated and what cannot.
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2
Pick one thing
Highest payoff, lowest risk. In practice this is almost always the first reply.
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3
Build and trial
Two weeks against real enquiries, tuning scope and wording as actual questions come in.
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4
Extend and maintain
Once it holds up, we add booking, reminders and reviews — and keep adjusting after launch.
Some things should stay manual
Full automation is not the goal. Complaints, price negotiation and long-standing relationships are worth more when a person handles them, and automating those actively costs you money.
When something falls in that category we say so during the review. We would rather sell you less and have you still using it in two years.
Frequently asked questions
What stops the automation from saying something wrong?
It only answers inside a boundary you set. Hours, location, parking, pricing, availability — questions with a settled answer — get handled automatically. Anything else gets "let me check and come straight back to you" and lands with a person. You decide where that line sits before anything goes live.
Which channels can it cover?
Web forms, email, Instagram DMs and KakaoTalk. In Vancouver, a lot of businesses see more than half their enquiries arrive through messaging apps rather than email, so we treat those as primary rather than an afterthought.
Will customers realise they are talking to a system?
Some will, and that is fine — we build it so that it does not matter. At 11pm, "we are closed now, someone will confirm this at 10am, and here is the number if it is urgent" beats silence every time. Not pretending to be human is what keeps it trustworthy.
We already use booking software. Does it have to go?
Usually not. The common setup keeps your existing booking tool and automates only the intake and the reminders around it. If a particular tool genuinely cannot connect, we tell you that during the review rather than after the invoice.
How long does it take to set up?
A basic setup — automatic first reply plus CRM capture — is typically two to three weeks. Wiring in booking, reminders and review requests as well usually runs four to six.
Does this mean we need fewer staff?
That is not the goal, and it is rarely the outcome. Removing repeat answers and manual data entry means the same people can respond faster and with more care on the enquiries that actually decide whether someone buys.