Vancouver Immigration Consultancy
Case management for a consultancy juggling 100 open files
We moved intake, document collection and status updates out of people's heads and into a system.
- 64%
- fewer document re-requests
- 12 min
- first response, down from 4 hours
- 90
- concurrent cases, up from 40
- fewer document re-requests
- 64%
- first response, down from 4 hours
- 12 min
- concurrent cases, up from 40
- 90
The problem
Enquiries arrived by phone, email and messaging app, and the only record of where each case stood was the consultant's memory. Missing documents surfaced when the government wrote back.
What we built
- Three intake channels merged into one queue
- Document checklists generated from the visa stream
- Uploads tick items off; gaps get flagged automatically
- Clients notified whenever a case changes stage